Textbooks
For most subjects students need to purchase textbooks.
This textbook is available at the Co-op Bookshop in Launceston.

Contact details are:

Tel: +613 6326 1067
Fax: +613 6326 8937
Email: launceston@coop-bookshop.com.au
www.coop-bookshop.com.au

It is also possible to order the textbook through YMCA Education Centre.
 

Unit MyLO Website
MyLO (My Learning Online) is the University’s, and AMC’s e-learning management system, and most units have a MyLO presence (web site). Accessing and engaging with MyLO is integral to studies in the various units. Every student is provident with a student ID and password to access the site upon enrolment.

MyLO provides:

• Quick and simple access to recommended web sites and online resources such as e-journal articles.
• Access to resources progressively added by your unit lecturer – PowerPoint notes, lecture summaries.
• Electronic copies of the study guide modules and this Unit Outline.
• Discussion topics/forums where you can communicate and share ideas with other students and your lecturer.
• Messages to all students posted through the Announcements tool.
• Course announcements

If students are unable to access MyLO on a regular (e.g. weekly) basis, an option is to plan ahead, and complete any required online activities when they get the opportunity.

UTAS Library Online
AMC students will have full access to e-journals and on-line resources through the UTAS Library: http://www/utas.edu.au/Library

UTAS Student Email
Each student is assigned a personalised student email address for correspondence with AMC or UTAS on academic matters. The link for this is http://webmail.utas.edu.au/

Student Complaints
The University of Strathclyde endeavours to provide all students with an environment that is:

• Educationally supportive, fair and intellectually challenging and where services are provided.
• In an efficient and friendly manner. However, we acknowledge that problems can occur.
• From time to time. When they do or when students are not satisfied that we have acted in accord.
• With our policies and standards we would ask they let us know as soon as possible using the procedures described below.

Policies, Definitions and Standards
Academic Matters

In partnership with each student, the University undertakes to identify and supervise an approved programme of study and to make a fair assessment of each student’s performance at each key stage of their programme. Details of specific study and assessment programmes and criteria for assessment are contained in Course Handbooks available from the appropriate Faculty Officer. Academic Departments frequently invite feedback from students through questionnaires and staff/student committees.

Administrative & Academic Support Services
Most departments that provide Administrative or Academic Support Services for students issue a written account of the services they provide. Services are resource limited but each Department aims to provide an efficient and friendly service. Some have published specific performance standards as part of the Administration’s Customer Care Programme. All encourage feedback from students as an input to assigning priorities for development.

Discrimination, Harassment Or Intimidation
The University is committed to equal opportunities for all students (and staff) no matter their age, gender, disability, race, culture, religious beliefs or sexual orientation. It wishes to maintain a working and learning environment which welcomes diversity and is free from discrimination, harassment and intimidation. It will act on complaints received and encourage education programmes both to develop awareness of the issues allied to an equal opportunities policy and also to identify any systemic barriers to achieving equal opportunities within the University community. An Equal Opportunities Officer has been appointed to work with staff and students to identify training needs, to develop support mechanisms and to monitor implementation of the University’s equal opportunities policy.

Further information may be obtained from the Equal Opportunities Officer.

Intranet Service
An extensive range of useful information and resources are presented on the intranet pages (www.intranet.sbs.strath.ac.uk), including a bulletin board, a list of lecturers and their contact details, Business Information Service (a superb study resource), computing facilities, careers service. On admission, students will be allocated a unique ID, password and email address to access the intranet site.

Business Information Service (BIS)
The aim of the BIS site is to provide students with information, support and advice as they progress through the programme. Within these pages, students will find access to:

• Full text of journal articles
• Links to high quality web sites
• Information on companies
• Newspapers from around the world
• Pricing history for stocks & market indices
• Access to a variety of electronic resources
• Detailed analyst reports on companies & industries
• Assistance with searching databases

• Bulletin Boards provide students with an opportunity to talk about and discuss issues with other colleagues and alumni.

AMC
YMCA Education Centre conducts a Student Orientation Programme for every new student enrolled in the first week of the semester in Feb, July and November. In most cases, a senior academic/department head from the partner university will be present to conduct the session, which will cover both administrative and academic aspects of the programme a student is enrolled in. An important aspect of the session is the tour of the premises and facilities. The relevant information resources will also be presented to every student, including support services.

Strathclyde
YMCA Education Centre conducts a Student Orientation Programme for every new student enrolled in the first week of the semester in April and October. In most cases, a senior academic/department head from the partner university will be present to conduct the session, which will cover both administrative and academic aspects of the programme a student is enrolled in. An important aspect of the session is the tour of the premises and facilities. The relevant information resources will also be presented to every student, including support services.