Established under the Private Education Act, the Council for Private Education is a statutory board empowered with the legislative power to regulate the private education sector. In addition to its role as the sectoral regulator of private education institutions, the Council facilitates capability development efforts to uplift standards in the local private education industry.

For more information, please refer to the Council for Private Education website at www.cpe.gov.sg.

We are committed to:

• Responding to feedback within 2 working days
• Resolving grievances /disputes within 21 working days.
• Issuing examination results within 14 working days from the last test date (School courses).
• Processing refunds within 7 working days

As required by the Council for Private Education, YMCA Education Centre will enter into a contract with students. The student contract lays out important terms and conditions governing the relationship between the students and YMCA Education Centre. To view a sample of the student contract, please refer to the Council for Private Education website at www.cpe.gov.sg.

It is our standard operating procedure to enter into a Student Contract with students prior to confirmation of enrollment and this policy is communicated to the student through our various communication channels, including our website.

We at YMCA School are glad to have this opportunity to play an important role in your academic and personal development.

For more information, please click here.

We have in place the Fee Protection Scheme (FPS) to provide full protection to all fees* paid by all students as stipulated by the CPE. YEC has adopted the insurance scheme facilitated by CPE-appointed service provider, Lonpac Insurance Bhd.

*All fees refer to all monies that are paid by student to be enrolled in YMCA Education Centre courses except for course application fee and miscellaneous fees if any. GST is not inclusive as part of fees to be protected.

YEC has entered into a master insurance agreement between CPE and Lonpac Insurance Bhd (the “Master Insurance Agreement”) for the purpose of insuring, among other things, the Student. This Master Insurance Agreement can be found here and sets out, among other things, the events under which students are indemnified for their Course fees paid to YMCA Education Centre.

YEC has in place a Medical Insurance scheme for all of its students as required by CPE under the EduTrust certification scheme. This medical insurance scheme will minimally provide for an annual coverage limit of not less than S$20,000 per student, at least B2 ward in government and restructured hospitals and 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) throughout the course duration.

Full-time Local/Permanent Resident or non-Student Pass International students who are protected by their own medical insurance in Singapore can opt out of the aforementioned medical insurance scheme. Evidence of the medical insurance must be produced prior to course admission. This Medical Insurance scheme is not mandatory for part-time students.

We value your feedback. Should you have any pressing issues, please contact us immediately, through the following channels:

1. In Person: Face-to-face discussion
2. By Phone: Mondays to Fridays from 9am to 6pm, Saturdays from 9am to 1pm.
3. YEC Admin Office (Closed on Sundays and Public Holidays).
4. By E-mail: eductr@ymca.edu.sg

We will investigate and act to resolve areas of concern. Our interim response is within 2 working days. Depending on the complexity of the case, our response time is within 21 working days. If YEC is unable to solve the complaint amicably, students are able to refer to CPE mediation channel.

Please click here to download the dispute resolution process chart.

We will safeguard, abiding to strict standards of security and confidentiality, any information our students shared with us. We will limit the collection and use of student information to the minimum we require to deliver superior service to our students, which includes advising our students about our academic services and other opportunities. Every effort shall be made to ensure that the integrity of the personal particulars and confidential information entrusted to us are not compromised unless required by law. We also undertake not to divulge student’s personal information to any unauthorised third party without the prior written consent of the Student.

We are committed to ensuring that our Programme brochures provide detailed and accurate information on the following: Terms of programs – tuition fee and non-tuition fees, programme availability, duration of programs, programme structure, programme outcomes, pre-requisites and programme requirements. Assurance of quality of programmes. Contact Details – Institution Address, Facsimile Numbers, Names of Contact Persons, Telephone Numbers, Email Addresses Payment Details. Programme Brochures and Programme Fee Lists are also easily accessible to students before they sign-up.

We are committed to providing advice on courses and post-graduation opportunities.