A Transfer is defined as, student who has previously enrolled in another school in Singapore and applies for a transfer to YMCA School,

• Upon application for the new course, YMCA School will be able to assist the Students in transferring their existing valid Student pass to a new valid Student pass applied under the new course.
• Students need to submit the relevant documents stipulated by ICA, to YMCA School before the expiry of the validity of the original Student pass.
• It takes approximately six (6) weeks for the process of transfer to be completed.

More details are available in the Student Handbook.

A student, who withdraws from YMCA School to transfer to another school, or to return to his or her native country for whatever reasons, shall be deemed to have terminated from the course and withdrawn from our school. Specifically, a withdrawal is defined as:

• Withdrawing from the YMCA School course (completed or partial) and applying for transfer to another course
• Withdrawing from the YMCA School course (completed or partial) and applying to another school in Singapore.
• Withdrawing from the YMCA School course (completed or partial) and returning to his/her native country.
• It takes approximately six (6) weeks to process a withdrawal upon receipt of notice.

Students who wish to withdraw (or terminate) from the course after commencement shall adhere to the terms and conditions of refund, and as stipulated in clause 2. All notices from the student shall be in writing. We shall not accept verbal notice given by the Student.

Students withdrawing fourteen (14) days after the commencement date of the course are liable to pay the unpaid course fee due to YMCA School and are subject to terms and conditions of refund, as stipulated in clause 2.

In the case of any withdrawal, a counseling session will be held between the student and the School’s staff to understand the reasons for withdrawal and where appropriate to offer alternative courses to the student. The student makes the final decision on whether to remain in the school or to proceed with the withdrawal or transfer.

Students with medical conditions or face genuine financial difficulties must support their claims with official documentary evidence to the school for consideration and any decision made by the General Manager shall be final. The Student concerned shall be informed in writing of the school’s decision.

All requests pertaining to withdrawal matters are to be approved by the General Manager.

More details are available in the Student Handbook.

Students with grievances may obtain a Student Feedback and Service Recovery Form from the front counter. The completed form will be forwarded to the Principal for review and appropriate action will be taken.

If the resolution is not acceptable, the student may escalate the grievance to CPE for mediation.

If the case is still not resolved, it will be brought to Arbitration.

More details are available in the Student Handbook.

You may download a chart of the dispute resolution process here.