- Notification and Arrangement
PEI shall inform the Student immediately within three (3) working days if:
- It fails, for any reason, to commence the Course on the Course Commencement Date;
- It terminates the Course, for any reason, prior to the Course Commencement Date;
- It fails, for any reason, to complete the Course by the Course Completion Date;
- It terminates the Course, for any reason, prior to Course Completion Date; or
- The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).
The PEI shall, within seven (7) working days of notifying the Student in writing of above circumstances (i) to (iv), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement.
- Withdrawal for Cause:
Subject to Student Contract (SC) Clause 9, the Student shall be entitled to immediately withdraw from the Course by giving written notice to the PEI of his/her intention to do so if the PEI is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances in SC Clause 2.1 (i) to (iv).
- Refunds for Withdrawal for Cause:
For circumstances under SC Clause 2.1, the PEI shall, within seven (7) working days after notifying the Student, refund to the Student:
- The entire amount of the Course Fees; and
- The Miscellaneous Fees*.
The PEI shall also, as soon as practicable after receiving the Student’s notice of withdrawal under SC Clause 2.2 (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated in this SC Clause 2.3.
- Refunds for Withdrawal Without Cause:
Where the Student withdraws from the Course for any reason other than those set out in SC Clause 2.2 or SC Clause 9, the PEI shall, subject to SC Clause 3.5, as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less any applicable bank administrative charges properly paid/payable under SC Clause 3):
% of [the aggregate amount of the fees paid under SC Clause 1.11 and 1.12] If Student’s written notice of withdrawal is received 100% (“Maximum Refund”) More than  before the Course Commencement Date 75% Before, but not more than  before the Course Commencement Date 25% After, but not more than  after the Course Commencement Date 10% More than  days after the Course Commencement Date, but not more than  days after the Course Commencement Date 0% More than  days after the Course Commencement Date
- Cooling-Off Period
The PEI shall provide the Student with a cooling-off period of  working days after signing this Agreement. Within these  days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the PEI and receive the Maximum Refund amount stipulated by the PEI under SC Clause 2.4 (less any Course Fees consumed by the Student if the withdrawal date is later than the Course Commencement Date and the Student has started the Course, any PEI administrative charges which are stipulated in the Miscellaneous Fees and any applicable bank administrative charges properly paid/payable under SC Clause 3). Any dispute in respect of how much Course Fees have been consumed pursuant to this clause shall be referred to mediation at the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre pursuant to SC Clause 5.4, and only in respect of such decision, the decision of the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) shall be final and binding on all parties.
The PEI shall also bring to the Student’s notice SC Schedule 3 by notifying the student of his rights under the cooling-off period, and receive written acknowledgement as provided therein by the Student that SC Schedule 3 has been brought to his notice. In the event that the notice in SC Schedule 3 has not been brought to the Student’s attention, the cooling-off period of  working days shall only commence from the date that SC Schedule 3 has been brought to the Student’s notice, and the Student has acknowledged the same. The Student shall have the right to withdraw from the Course and receive a refund as stated in this SC Clause 2.5 anytime before the notice in SC Schedule 3 has been brought to the Student’s attention.
- Deemed Withdrawal:
A Student who transfers from the Course to another course with the PEI shall, for the purposes of this SC Clause 2, be deemed to have withdrawn from the Course and the provisions of SC Clause 2.4 shall apply save as otherwise agreed between the PEI and the Student.
- Change of Course:
Further to SC Clause 2.6, a fresh PEI-Student Contract under this format shall be executed between the PEI and the Student for any change of Course, whether with the same PEI or otherwise.
Students can obtain the Student Request Form from the Education Counter. The completed form will be forwarded to the Management for review. If the refund request is approved, a cheque will be processed. Students can collect the cheque from the Education Counter. If the refund request is not approved, students will be informed.
Click here for more information on transfer, withdrawal and dispute resolution procedures.