The Council for Private Education (CPE)
Established under the Private Education Act, the Council for Private Education is a statutory board empowered with the legislative power to regulate the private education sector. In addition to its role as the sectoral regulator of private education institutions, the Council facilitates capability development efforts to uplift standards in the local private education industry.
For more information, please refer to the Council for Private Education website at www.cpe.gov.sg.
Service Quality Targets
We are committed to:
- Responding to feedback within 2 working days
- Resolving grievances /disputes within 21 working days.
- Issuing examination results within 3 months from the final examination (Tertiary courses); 14 working days from the last test date (School courses).
- Processing refunds within 7 working days
As required by the Council for Private Education, YMCA Education Centre will enter into a contract with students. The student contract lays out important terms and conditions governing the relationship between the students and YMCA Education Centre. To view a sample of the student contract, please click here.
It is our standard operating procedure to enter into a Student Contract with students prior to confirmation of enrollment and this policy is communicated to the student through our various communication channels, including our website.
Fee Protection Scheme
We have in place the Fee Protection Scheme (FPS) to provide full protection to all fees* paid by all students as stipulated by the CPE. The FPS facility available is Insurance.
*All fees refer to all monies that are paid by students to be enrolled in YMCA Education Centre courses except for course application fee and miscellaneous fees, if any. GST is not inclusive as part of fees to be protected.
YMCA Education Centre has entered into a master insurance agreement between CPE and Lonpac Insurance Bhd (the “Master Insurance Agreement”) for the purpose of insuring, among other things, the Student. This Master Insurance Agreement can be found here and sets out, among other things, the events under which students are indemnified for their Course fees paid to YMCA Education Centre.
YMCA Education Centre has in place a Medical Insurance (MI) scheme for all of its students as required by CPE under the EduTrust certification scheme. This medical insurance scheme will minimally provide for an annual coverage limit of not less than S$20,000 per student, at least B2 ward in government and restructured hospitals and 24 hours coverage in Singapore and overseas (if student is involved in school-related activities) throughout the course duration.
Full-time Local/Permanent Resident or non-Student Pass International students who are protected by their own medical insurance in Singapore can opt out of the aforementioned medical insurance scheme. Evidence of the medical insurance must be produced prior to course admission. This Medical Insurance scheme is not mandatory for part-time students.
We value your feedback. Should you have any pressing issues, please contact us immediately, through the following channels:
- In Person: Face-to-face discussion
- By Phone: Mondays to Fridays from 9am to 7pm, Saturdays from 9am to 1pm.
- YMCA Admin Office (Closed on Sundays and Public Holidays).
- By E-mail
We will investigate and act to resolve areas of concern. Our interim response is within 2 working days. Depending on the complexity of the case, our response time is within 21 working days. If YMCA Education Centre is unable to solve the complaint amicably, students can refer to CPE mediation channel.
Please click here to download the dispute resolution process chart.
Pricing Policy Relating To Promotions
School - YEC has a fixed fee policy. The prices are prominently displayed in the school premises, Standard Student Contract and communication materials.
Tertiary - As a matter of pricing policy, YMCA Education Centre does not provide discounts and other form of promotional pricing apart from tuition grants.
School – Payments are to be made in full according to the Standard PEI-Student Contract. There is an application fee to be paid upon enrolment.
Tertiary – Payment can be made on a modular basis or by instalments according to a predetermined plan. There is an application fee payable upon enrolment
School – Payments by Students may be made via CUP, TT, bank draft, Internet transfer, cash, cheque or credit card. All payments have to be made out in Singapore Dollars.
Tertiary – Payments by students may be made either in full for subjects offered on a modular basis or by installments via cheques, NETS, bank drafts, or credit cards . All payments have to be made out strictly in Singapore Dollars and made payable to “YMCA Education Centre”.
YMCA Education Centre is committed to the avoidance of over or undercharging. To ensure accuracy of charging, it is our policy to list clearly all programme fees including total amount payable and its breakdown.
Issue of Receipts
Receipts issued to students for course fees payment shall contain the following information:
- YEC name and address
- Payment intention
- Date of payment
- FIN or Student Identification Number
- Course Identification Number
- Qualification awarding body Programme fees
- Payment/ Installment Amount (Accumulated)
- Amount outstanding
- Name and signature of staff collecting the money and issuing the receipt
- Receipt number
- Additional charges and services rendered.
We will safeguard, abiding to strict standards of security and confidentiality, any information our students share with us. We will limit the collection and use of student information to the minimum we require to deliver superior service to our students, which includes advising our students about our academic services and other opportunities. Every effort shall be made to ensure that the integrity of the personal particulars and confidential information entrusted to us are not compromised unless required by law. We also undertake not to divulge students’ personal information to any unauthorised third party without the prior written consent of the Student.
Communication of Course Promotional Materials
We are committed to ensuring that our Programme brochures provide detailed and accurate information on the following: Terms of programmes – tuition fee and non-tuition fees, programmes availability, duration of programmes, programmes structure, programmes outcomes, pre-requisites and programmes requirements. Assurance of quality of programmes. Contact Details – Institution Address, Facsimile Numbers, Names of Contact Persons, Telephone Numbers, Email Addresses Payment Details. Programme Brochures and Programme Fee Lists are also easily accessible to students before they sign-up.
Education Support Services
We are committed to providing advice on courses and post-graduation opportunities.